Terms and Conditions

Who are we?

The Birks Cinema Trust is a Scottish Company limited by guarantee and without a share capital, incorporated under Company Number SC360708 and is a recognised Scottish Charity, number SC041030. Registered Office: J&H Mitchell, 51 Atholl Road, Pitlochry, PH16 5BU. The Birks Cinema Limited is a 100% subsidiary of the The Birks Cinema Trust, and a Scottish Company limited by shares, incorporated under Company Number SC428528, with Registered Office at J & H Mitchell, 51 Atholl Road, Pitlochry, PH16 5BU, and was established to manage activities within the Birks Cinema building at 1 Dunkeld Street, Aberfeldy, PH15 2LE.

In the following terms and conditions, the term “The Birks Cinema” refers to either or both of The Birks Cinema Trust or The Birks Cinema Limited.

Booking Fee

If purchased during a telephone call, a booking fee of £1.50 will be added to the standard price of the ticket, to cover the cost of staff time. Only one booking fee is charged per call.

Delivery Fee

This fee covers the cost of staff time for the issue of a Gift Card and the cost of delivery by Royal Mail to the customer’s address in the UK, and is currently £2.00.

Sale of tickets

By purchasing a ticket by telephone, in person over the counter, or via the website, you are agreeing to our terms and conditions of sale.

Tickets may be purchased online, by telephone or in person at The Birks Cinema. Please check the name of the show, venue, date, time and price prior to purchase.

If you have offered your address at the time of purchase of a ticket, you must inform The Birks Cinema of any change of address, contact phone number or email address after receipt of the ticket.

All tickets, price types and discounts are subject to availability, can be changed and/or withdrawn without prior notice and do not apply to tickets already purchased.

Where a concession is claimed, proof of identity and concession entitlement may be required. Please make it known at point of sale your concession requirements. Concession types and availability may vary and cannot be added retrospectively. Reductions may be limited for certain events. Certain concessions may not be available online – please contact with the Box Office of The Birks Cinema..

If you or any member of your party has additional support needs please raise these when booking and we will endeavour to help you with your booking requirements. If you require a wheelchair space, please inform the Box Office at the point of booking.

Where you are making a booking on behalf of a number of people, you accept these terms and conditions on behalf of all members of your party.

Tickets you purchase are for personal use. Tickets must not be resold at a higher price than face value. The Birks Cinema retains the right to cancel tickets that have been resold at a higher price without prior notification and the holder may be refused entry.

Once issued to the customer, a ticket cannot be reprinted.

Special Offers

From time to time The Birks Cinema will make special offers available for certain performances. These are time-limited and specific terms on availability and other conditions will be advertised with each individual offer. All special offers are subject to availability and cannot be used in conjunction with any other offer Only one discount can apply to any one ticket.

The Birks Cinema reserves the right to introduce discounts and special offers at any time. These discounts or special offers cannot be applied to tickets already purchased and will apply to the face value of the ticket. No discount will be calculated on the booking fee. The Birks Cinema also reserves the right to withdraw an offer/discount/promotion at any time.

Cancellation and refund of a ticket

If a performance is cancelled, the customer will be offered a rescheduled date where possible, or a refund of the ticket and booking fee.

We will only refund tickets if the performance has been cancelled. We regret that tickets cannot be refunded due to adverse weather conditions if the performance goes ahead.

No refund on pre-booked tickets will be made on the announcement of a subsequent special offer.

Terms of Admittance to a Performance

For the protection and the comfort of all customers, the Birks Cinema reserves the right to refuse admission in reasonable circumstances including for reasons of health and safety, licensing laws, or aggressive or abusive behaviour of the customer to our staff or to other customers.

Latecomers may be asked to wait for a suitable break in the performance before taking their seats.

In exceptional circumstances we may provide alternative seats to those specified on the ticket.

The Birks Cinema may make alterations to the published programme for reasons beyond its control.

For health and safety purposes, a ticket is required for each child attending a performance. Some performances within our auditorium will have age restrictions. It is the responsibility of the ticket holder to check any advertised restrictions before they purchase tickets.

The Performance

Please switch off mobile phones and refrain from disturbing others during the performance to ensure that it is enjoyed by all.

Please be aware that other members of the audience may stand up during certain performances.

If you experience a problem during a performance please contact a member of staff so that we can do our best to resolve the issue at the time.

Change to a programmed performance

The management reserves the right to change the programme due to unforeseen circumstances. All ticket holders will be notified of any changes, if practicably possible.

The management reserves the right to change the start and finish times of any performance.

In the event of the cancellation of a performance, ticket holders will be notified in advance, where practicably possible.

Programme and performance details are correct at the time of print publication. However, on occasion changes may be unavoidable.

The Birks Cinema Gift Card

A Birks Cinema Gift Card is valid for 1 year from the date of purchase.

Consumer cancellation rights apply to the purchase of Gift Cards. If the Card is unused, you have the right to cancel the Card within 14 days without giving any reason. The right to cancellation will expire after 14 days from the day of purchase.

If you wish to cancel, you must inform us either by letter sent by Royal Mail or by email and return at your own cost the Gift Card to The Birks Cinema Ltd, 1 Dunkeld Street, Aberfeldy, PH15 2LE .

Membership of the Loyalty Card Scheme

Membership of the Loyalty Card Scheme can earn Loyalty Card “points” on selected performances and on selected hot drinks. For details of benefits that can be accrued, please see the Loyalty Card Guide on our website.

Membership of the Loyalty Card Scheme is valid until the member advises that they wish to cancel their membership.

No unauthorised recording of all or part of a performance

We comply with the regulations laid down by FACT, the UK’s leading intellectual property protection organisation.

No audio or visual recording equipment is allowed within the auditorium for the purposes of unauthorised filming of the performance. Any person found with this equipment may be asked to leave the venue and the recorded material may be destroyed. We will communicate the full personal details of the person to the appropriate authorities, which may include the Police.

Film and Sound Recording authorised by The Birks Cinema

The Birks Cinema Trust or its agents may carry out film or sound recording in or around our venue. By purchasing tickets you consent to you and your party being included in any recording, and to its exploitation, without payment.

Acting as a box office for third party events

The Birks Cinema Trust occasionally acts as a box office for third party events. These events are not promoted by The Birks Cinema Trust and we take no responsibility for any aspect of their programme or operation. Any queries should be directed to the promoter concerned.

Data Protection

In accordance with the General Data Protection Act and previous Acts and with your permission, we may record your address in order that we can

  • contact you in the event of a cancellation
  • authorise a credit / debit card transaction
  • mail out your tickets and
  • keep you informed of future events.

We may use and disclose anonymous aggregate booking information (excluding credit card details) with external agencies for the purpose of analysis and research. The Birks Cinema will take all reasonable steps to ensure the security of data within this process.

For further information please see our Privacy and Cookie policy on our website.

Feedback from our Customer

We welcome your feedback.

If you have any complaints, queries, compliments or suggestions please use ‘Contact Us’ at the top of the page. We aim to respond within 3 working days.

We would love to hear from you.

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